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Terms and Conditions

Payment:
A $100 deposit per unit is required to confirm the booking with the balance prepaid 35 days before scheduled arrival. No charge will be placed on your credit card until we obtain the booking confirmation. We normally reply with your confirmation number within 1 day, often within hours. For booking made less than 35 days before scheduled arrival, full payment is placed onto your credit card at the time we confirm the booking. The accommodation voucher and payment receipt is sent to you when full payment is made. Once we provide you confirmation, prices are firm.

Cancellation:
For cancellation more than 4 days (more than 18 days at some properties) before scheduled arrival, the cancellation fee is $100 per unit. For cancellation 4 days or less (18 days or less at some properties) before scheduled arrival, no-show, or early departure, the cancellation fee is a 2 nights charge per unit booked. The early departure fee is 2 nights in addition to those consumed. 
Special cancellation policies and minimum night stays apply to bookings for the Christmas/New Years time period. Call or e-mail for information. Travel Protection: CSA Travel Protection Company offers travel insurance in any dollar amount you wish to purchase. For details see: http://csatravelprotection.com

Changes:
The first change to a reservation, if done more than 4 days before the scheduled arrival, can usually be made at no charge. 

Minimum Booking:
We require that at least one property be booked at a minimum of $400.
For example, a $200 booking on one island plus a $400 booking on another island meets this requirement. Three $200 bookings do not meet this minimum requirement.

Occupancy Rules:
The reservation and rate is based upon the number of adults and children that you have submitted in this reservation. Should you arrive at the property with more people than you indicated, you will either a) have to pay extra person fee(s) at full rack rate or b) have to rent another room or c) the property may ask you to leave with no refund.

View Definitions:
Partial Ocean View, Ocean View and Oceanfront designations are defined by each property and vary between properties.
In general, Partial Ocean View means a small amount of ocean can be seen from outside on the lanai. Ocean View means a little ocean can be seen from inside the unit. Oceanfront means a fairly unobstructed view of the ocean. For example, click here.

Security and Privacy:
Your booking request and credit card information may be submitted via our online encrypted and secure web pages or via fax or telephone. We are members of the Better Business Bureau, Hawaii Visitors and Convention Bureau, and are licensed by the State of Hawaii. We are contracted as Wholesalers by Aston Hotels and Resorts,Outrigger Hotel and Resorts and other rental management companies. Aston and Outrigger are the largest hotel and condo management companies in Hawaii. Your payment via credit card provides you additional consumer protections that the "product" purchased, will be provided. We respect your privacy and never provide your information to others and do not send unsolicited e-mail.