Deposits range from $100 per unit to $125 per person
depending on property and is shown on our online order
form. Payment balance is due either 35 days or 55 days
before check-in, dependent on property. No charge will be
placed on your credit card until we obtain the booking
confirmation. We normally reply with your confirmation
number within 1 day, often within hours. The accommodation
voucher and payment receipt is sent to you when full
payment is made. Once we provide you confirmation, prices
(taxes excluded) are firm. Hawaii taxes are charged based
on the dates of stay, not when the reservation was made or
paid. Typographical errors and pricing errors are subject
to correction if corrected before the confirmation number
is provided and the deposit is made. Customer has the
option of not proceeding if the error results in a higher
For cancellation more than 4 days (more than 18 days at
some properties) before scheduled arrival, the
cancellation fee is $100 per unit. For cancellation 4 days
or less (18 days or less at some properties) before
scheduled arrival, no-show, or early departure, the
cancellation fee is a 2 nights charge per unit booked. The
early departure fee is 2 nights in addition to those
Special cancellation policies apply to bookings for the
Christmas/New Years time period. Call or e-mail for
Travel Protection: CSA Travel
Protection Company offers
travel insurance in any dollar amount you wish to
purchase. For details see: https://www.csatravelprotection.com
The first change to a reservation (such as date
revision), if done more than 4 days before the scheduled
arrival, can usually be made at no charge.
Properties sometimes reduce rates or have limited time
specials. These are always for new reservations only.
However, we may be able to rebook an existing
reservation under a new rate plan, if requested at least
5 days before scheduled arrival. There is a $75.00
non-refundable rebooking fee to do this.
We require that at least one property be booked at a
minimum of $400.
For example, a $200 booking on one island plus a $400
booking on another island meets this requirement. Three
$200 bookings do not meet this minimum requirement.
Special minimum night stays apply to bookings for the
Christmas/New Years time period. Call or e-mail for
The reservation and rate is based upon the
number of adults and children specified when the
reservation is made. Should you arrive at the property
with more people than you indicated, you will either a)
have to pay extra person fee(s) at full rack rate or b)
have to rent another room or c) the property may ask you
to leave with no refund.
Partial Ocean View, Ocean View and
Oceanfront designations are defined by each property and
vary between properties.
In general, Partial Ocean View means a small amount of
ocean can be seen from outside on the lanai. Ocean View
means a little ocean can be seen from inside the unit.
Oceanfront means a fairly unobstructed view of the
ocean. For example, click
Responsibility: Royal Hawaii Condos acts
solely AS THE AGENT for disclosed principals and
independent contractors, including air carriers, hotels
and other places of accommodation, ground services, tour
operators, rental car companies, etc in providing and
arranging all services contracted for your trip/tour.
Customer hereby agrees that Royal Hawaii Condos makes no
express or implied warranties and shall not be
responsible for injury to person or property from any
cause nor for breach of contract, tort, consequential
damages, punitive damages, incidental damages or
indirect damages in connection with the goods or
services provided by any carrier, airline carrier or any
other supplier of services including but not limited to
the provider of hotel/condominium accommodations. In the
event the service provider cannot provide the services
outlined in your tour the service provider will exercise
efforts to provide comparable services.
Liability, if any, shall never exceed
the amount actually paid to Royal Hawaii Condos.
What information do we collect?
We collect information from you when you place an
order, fill out a form or e-mail us.
When ordering or registering on our site, as
appropriate, you may be asked to enter your: name,
e-mail address, mailing address, phone number and
credit card information. You may, however, visit our
What do we use your information for?
Any of the information we collect from you may be
used in one of the following ways:
; To process transactions
Your information, whether public
or private, will not be sold, exchanged,
transferred, or given to any other company for any
reason whatsoever, without your consent, other than
for the express purpose of delivering the purchased
product or service requested.
; To send periodic emails
The email address you provide for order
processing, may be used to send you information
and updates pertaining to your order and to
responding to questions you submit to us.
How do we protect your information?
We implement a variety of security measures to
maintain the safety of your personal information
when you place an order or enter, submit, or
access your personal information.
We offer the use of a secure server. All supplied
sensitive/credit information is transmitted via
Secure Socket Layer (SSL) technology and then
encrypted into our Database to be only accessed by
those authorized with special access rights to our
systems, and are required to keep the information
After a transaction, your private information
(credit cards) will not be kept on file for more
than 60 days.
Cookies are small files that a site or its
service provider transfers to your computers
hard drive through your Web browser (if you
allow) that enables the sites or service
providers systems to recognize your browser
and capture and remember certain information
Do we disclose any information to
We do not sell, trade, or otherwise transfer to
outside parties your personally identifiable
information. This does not include trusted third
parties who assist us in operating our website,
conducting our business, or servicing you, so long
as those parties agree to keep this information
confidential. We may also release your information
when we believe release is appropriate to comply
with the law, enforce our site policies, or
protect ours or others rights, property, or
safety. However, non-personally identifiable
visitor information may be provided to other
parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or
offer third party products or services on our
website. These third party sites have separate and
independent privacy policies. We therefore have no
responsibility or liability for the content and
activities of these linked sites. Nonetheless, we
seek to protect the integrity of our site and
welcome any feedback about these sites.
California Online Privacy Protection Act
Because we value your privacy we have taken the
necessary precautions to be in compliance with the
California Online Privacy Protection Act. We
therefore will not distribute your personal
information to outside parties without your
Childrens Online Privacy Protection Act
We are in compliance with the requirements of
COPPA (Childrens Online Privacy Protection Act),
we do not collect any information from anyone
under 13 years of age. Our website, products and
services are all directed to people who are at
least 13 years old or older.
Your Privacy Choices/Opt-Out
- You may review and correct your personal
information and preferences
- You may opt-out of emails from us
- You may submit requests to opt-out of phone
and postal marketing
- You may turn off cookies in your browser
information collected through our website and not to
information collected offline.
By using our site, you consent to our web site
post those changes on this page.
If there are any questions regarding this privacy
policy you may contact us using the information
729 Jamestowne Rd
Sleepy Hollow, IL 60118